Privacy policy

Your privacy matters to us. This policy covers the Jazira website and all of its services, including the curriculum library, practice tests, the learning community, direct messages and Jazira Assistant.

Please read it together with our Terms of service, which govern your use of Jazira.

Depending on how you use Jazira, we collect:

• Account data: your name, email address and password; your mobile number if you choose to add it; and a profile photo and bio if you add them. If you sign in with Google, we receive the name, email address and photo on that Google account.
• Learning data: your progress, practice-test attempts and results, daily streak, experience points and in-app preferences.
• Content you share: posts, comments, reactions, photos and media you upload to the community, reviews you write, and direct messages you send to other users.
• Your conversations with Jazira Assistant: the messages you send to the assistant, the replies it gives, and a count of your messages so usage limits can be applied.
• Subscription data: your Elite plan status and renewal date, and the payment notifications our payment provider sends us.
• Limited technical data: device type, browser and operating system, and an approximate city- and country-level location inferred from your internet connection. We use these to show the devices signed in to your account and to keep it secure.
• Invitations: if you join through a friend's invite link, we record it so the invite is credited to them.
• Messages to our team: when you write to us through the contact form, we receive your name, email address, the topic you choose and your message.

We never ask for access to your device's precise location.

We use your data only to:

• Run your account, sign you in, and keep your progress and preferences in sync across your devices.
• Provide Jazira's features, such as practice tests, the community, direct messages and Jazira Assistant.
• Activate and manage your Elite subscription once payment is confirmed.
• Protect your account and the platform from misuse, review reports, and enforce our Community guidelines.
• Answer your questions and support requests, and improve the learning experience.

We never sell your personal data to third parties. We share it only in these cases:

• With service providers that help us run Jazira, limited to what they need to do their job: Supabase for sign-in, our database and file storage; Vercel, which hosts the website; an AI service provider that processes Jazira Assistant messages; and Lemon Squeezy for payments, once payments are enabled.
• With Google, if you choose to sign in with your Google account, to complete authentication.
• With other users, for what you choose to share: your public profile (such as your name, username, photo, bio, points and badges), your place on the leaderboard, and your posts, comments and reviews are visible to others, and your direct messages reach the people you send them to.
• When required by law or by a competent authority, or to protect the safety of our users and the platform.

When you use Jazira Assistant, your message and the context of the current conversation are sent to an AI service provider to generate a reply. We limit what we send to what the feature needs to work.

Your conversations are saved to your account so you can come back to them, and a copy is kept in your browser so they load quickly. We also count the messages you send so we can apply the free plan's usage limits. Your conversations are never used for advertising.

Conversations saved to your account are permanently deleted when you delete your account.

Please avoid sharing sensitive information in conversations, such as passwords or health or financial details.

Once paid subscriptions are enabled, you pay on the checkout page of our payment provider, Lemon Squeezy. Your card details never reach our servers and we don't store them.

The payment provider sends us notifications about your subscription and payments. We keep them to activate and manage your subscription and for our records. Our Subscription and refund policy explains payment and renewal in detail.

We use technical and organisational safeguards, including encrypting the connection between your device and Jazira, and database-level access rules that stop any user from reaching another user's private data.

Passwords are handled by our sign-in service and are never stored in readable form.

No system is perfectly secure, so we recommend a strong password you don't use anywhere else. Review the devices signed in to your account in Settings and end any session you don't recognise.

• Access and correction: review and update your profile details in Settings.
• Visibility: appear as “Anonymous”, with your photo hidden, in the community and on the leaderboard. Elite members can also hide their Elite badge.
• Devices and sessions: see the devices signed in to your account and end any of those sessions.
• Account deletion: permanently delete your account from Settings. This removes your profile and photo; your posts, comments, reactions and reviews; your direct messages, test attempts, preferences and streak; and your assistant conversations. It can't be undone.

We may keep some records after an account is deleted where applicable law requires it, or for payment and security purposes, such as payment notifications from our payment provider and messages you've sent us through the contact form.

For any other request about your data, contact us.

We use essential cookies to keep you signed in and remember your preferred language. Jazira can't work without them.

We also store some data in your browser, such as your light or dark theme, an identifier for your session so we can list your signed-in devices, and a copy of your assistant conversations. Because that copy stays in the browser, we recommend not using the assistant on a shared device, or clearing the site's data from the browser when you're done.

We don't use advertising cookies or third-party tracking tools.

We may update this policy from time to time. When we do, we'll change the “Last updated” date at the top of this page.